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Responsible Gambling at VegasStars Casino

At VegasStars Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policy, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

VegasStars Casino takes responsible gambling seriously. We comply with all applicable regulations governing online gambling in New Zealand and continuously work to implement best practices to protect our players. Our responsible gambling framework is reviewed and updated regularly — this page reflects our current policy as of June 2026.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

  • Do you spend more money or time gambling than you intended?
  • Do you gamble to escape stress, anxiety, or depression?
  • Have you tried to cut back on gambling but found it difficult?
  • Do you lie to family or friends about how much you gamble?
  • Do you chase losses by continuing to gamble after losing money?
  • Has gambling caused financial difficulties for you or your family?
  • Do you feel restless or irritable when you try to stop gambling?

If you answered "yes" to one or more of these questions, we strongly encourage you to use the tools available on our platform and seek professional support.

Responsible Gambling Tools

VegasStars Casino provides a range of tools to help you manage your gambling activity. You can access all of these tools directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic on-screen reminders that show how long you have been playing and how much you have spent or won during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This option is available immediately upon request.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from VegasStars Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. Permanent self-exclusion cannot be reversed.

To activate self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.

Protecting Minors

VegasStars Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.

We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline offering support for people affected by gambling harm, including family members and friends.

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for people in distress.

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling disorder.

Tips for Gambling Responsibly

  • Set a budget before you start playing and stick to it.
  • Only gamble with money you can afford to lose.
  • Never borrow money to gamble.
  • Take regular breaks and do not gamble for extended periods.
  • Do not gamble when you are feeling stressed, depressed, or under the influence of alcohol or drugs.
  • Balance gambling with other leisure activities.
  • Keep track of the time and money you spend gambling.
  • Treat gambling as entertainment, not as a source of income.

Contact Us

If you have any questions about our responsible gambling policy or need assistance activating any of the tools described on this page, please do not hesitate to contact our support team:

Our support team is available around the clock and will respond to all responsible gambling requests as a priority.

This Responsible Gambling policy was last updated in June 2026.

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